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Your Property Management System stops at the reservation. STROps runs the operations.
Turnovers, cleaner dispatch, compliance, maintenance, damage workflows — all powered by a built-in cleaner marketplace.
One Operating System. Zero chaos.
Cleaner workflow:
Booking imported
SMS dispatch sent
Job completed
One lapsed permit. One denied claim. $100,000 out of pocket.
Most specialized STR insurance policy — Proper, CBIZ, Obie, and others — contains a Habitability Liability Exclusion. If a guest is injured on your property and your property is found non-compliant with any local permit, safety code, or housing ordinance, your insurer can deny the claim entirely and refuse to provide legal defense. No attorney. No payout. Personal exposure.
Expired permit
Your STR permit lapsed 30 days ago. Your city's database shows it. Your adjuster checks it within 48 hours of any claim.
Missed ordinance update
Your city passed a new requirement — a laminated pool safety notice, a posted permit number, an updated evacuation sign. You didn't know. Your policy did.
Unlogged code violation
An inspector flags a minor safety code issue during an unrelated visit. The habitability clause voids your liability coverage retroactively. Some cities require a sexual-predator check before every guest stay. STROps tracks the required names and logs the check automatically — making you audit-proof.
STROps closes this gap automatically
STROps runs a monthly compliance scan on your jurisdiction's ordinances, permit registries, and lodging tax rules. When something changes, your compliance score updates, your cleaner's mandatory checklist gets a new photo verification task, and you get an alert — before the next guest arrives. Every scan is logged to a timestamped audit trail you can hand to an inspector or insurance adjuster.
STROps compliance output is not legal advice. Operators remain responsible for confirming rules with their municipality and licensed advisors. STROps is the tracking and alerting layer — not a substitute for professional counsel.
Your cleaner didn't check in.
STROps catches it before you do.
It's 11:30 AM. Checkout was at 11. Your next guest arrives at 3. You're at your day job — and without STROps, you'd hear about it from the guest. STROps watches every turnover and keeps dispatching automatically — progressively reaching every available verified cleaner in your market. If no one accepts, the offer steps up automatically to attract coverage. You get a text before it happens and can opt out within 15 minutes. If the marketplace runs dry entirely, STROps texts your emergency cleaners in order — the people you already trust.
Catch it early
Auto vendor nudges and host alerts before checkout — reopen to the marketplace in one tap.
Your backup bench
Up to 3 personal contacts. Timed text cascade when local supply runs dry. They reply YES to take the job.
You stay whole
No charge if the turn never completes. Platform credit on the rare zero-supply miss.
No check-in — Scottsdale Unit 2
Checkout 11:00 AM · Next guest 3:00 PM
Damage logged by cleaner
Master bedroom — broken headboard rail, 2 photos uploaded
Submit to Airbnb AirCover before next guest check-in
Your cleaner finds damage.
STROps builds the claim packet.
Airbnb AirCover claims require timestamped before/after photo proof and must be submitted before the next guest checks in. Most hosts miss the window — or don't have the prior clean photos organized. They eat the cost.
When a marketplace cleaner logs damage and uploads a photo, STROps automatically pulls the previous job's completion photos for that area, pairs them side-by-side, pulls the replacement cost from your inventory, and compiles a downloadable PDF evidence packet. You tap download. You submit to AirCover. Done.
- Automatic before/after photo pairing from job history
- Replacement cost pulled from your inventory module
- Timestamped markdown bundle ready to submit to AirCover or Vrbo (PDF export coming)
- Available on all marketplace jobs — included free
Why operators add STROps
Your PMS doesn't know who cleaned your property last night.
It knows when guests check in and out. Everything in between — who showed up, what they found, whether you're compliant, whether you were paid fairly — that's the gap STROps closes.
Typical PMS
Sends a cleaning notification email
STROps™
Prices the job, dispatches to verified cleaners by SMS, escalates automatically if they don't check in, and locks photo proof on completion
Typical PMS
Lets you type in a cleaner's name
STROps™
Runs a two-sided marketplace with background-checked cleaners who compete for jobs priced to make them want to show — with Emergency Backup Network if the marketplace runs dry
Typical PMS
Has a "tasks" checklist you maintain manually
STROps™
Tracks permits, day limits, TOT filings, and regulation changes — and pushes compliance tasks directly into your cleaner's checkout checklist
Typical PMS
Shows you revenue from bookings
STROps™
Surfaces event-based pricing opportunities, auto-generates AirCover evidence packets on damage, and builds full folios with owner statements tied to real bookings
Typical PMS
Stores a booking record
STROps™
Generates a full folio — lodging lines, cleaning fees, late checkout adjustments, and owner statements — tied to real reservation data
Typical PMS
Tells you a guest checked out
STROps™
Flags compliance gaps, routes maintenance, tracks inventory restocking, monitors sensors, and auto-builds your damage claim if the cleaner finds something wrong
Twelve modules. One Operations Engine.
Every module shares the same reservation data, cleaner records, and compliance state. When a booking changes, the dispatch queue, pricing engine, folio, and compliance tracker all update — without you touching anything.
Cleaner Marketplace & Dispatch
A marketplace cleaners choose because jobs pay fairly and communicate clearly. SMS wave dispatch with bilingual offers, 20-min response targets, 90-min no-show escalation, and platform-calculated pay.
Compliance Intelligence
Monthly diff scans track ordinance changes in your jurisdiction. Your compliance score is always current, tied to your cleaner checklists, and exportable as an audit trail for inspectors or insurers.
Damage Documentation & AirCover Bundler
Cleaners log damage with photos during the job. STROps automatically pairs before/after photos, pulls replacement costs, and compiles a timestamped PDF evidence packet ready to submit.
PMS & iCal Integrations
Connect your booking sources once. Every reservation automatically flows into your calendar, dispatch queue, folio, compliance tracker, and pricing engine.
Event-Based Pricing Rules
Operator and Portfolio: pricing rules and calendar (seasonal, day-of-week, overrides). Portfolio adds Smart Pricing analysis, proactive alerts, and bulk rate apply.
private cleaners
Keep the cleaner you already trust. Route booking-driven work through the same SMS, checklist, and photo-proof workflow — with automatic marketplace overflow if they can't make it.
Folio & Accounting
Every booking generates a folio — lodging lines, cleaning fees, late checkout adjustments, and owner statements — tied to real reservation data, not manual entry.
Inventory & Restocking
Set par levels, get low-stock alerts, generate purchase orders, and have your turnover checklist confirm restocking happened. Inventory costs feed directly into damage claim packets.
Maintenance Workflows
Cleaners flag damage on the job. You dispatch a repair. Every step — report, approval, completion — stays attached to the property record, not buried in a text thread.
Access & Monitoring
Set precise access windows for vendors and guests, manage lock credentials in one place, and get noise or water sensor alerts tied to your actual booking calendar.
Guest Portal & Guidebook
Guests get a branded portal with check-in instructions, your property guidebook, local recommendations, and a direct message line — without your personal number.
Today View — Daily Command
Open jobs, upcoming checkouts, compliance flags, and approvals waiting on you — surfaced before your day starts so nothing falls through the cracks.
Turnovers demand better.
Cleaners choose STROps because the standard has changed.
STROps builds and manages a live network of verified professionals who actively take your turns — because jobs are priced fairly, communicated clearly in both English and Spanish, and paid without friction. Cleaners work in their language. You always see English. That network is your operational safety net.
No-shows are a systems problem.
When a booking lands, STROps recommends a wage-safe price band you control, dispatches in fair-rotated SMS waves, and escalates automatically if a cleaner doesn't check in — unlike Turno's calendar-and-chat scramble.
- Launch price band (floor enforced)
- Fair rotation in your market
- No-show monitor + re-dispatch
Language gaps cost you proof.
Checklists, photo flows, and supplement requests work in English and Spanish. An AI bilingual assistant handles on-job questions in real time — so you get timestamped photo proof, not a text thread full of confusion.
- EN/ES checklist and comms
- Structured photo proof by room
- AI vendor assistant
Trust is built before the job starts.
Background checks via Checkr, insurance on file, Stripe Connect payouts, and a timestamped dispute system mean both sides are protected — and neither is negotiating from memory after a bad turn.
- Checkr background checks
- Stripe Connect payouts
- Supplement + dispute system
Bring your own cleaner. Build your well.
On Starter, onboard your crew for free — jobs still route fairly through the marketplace so every pro gets a shot. On Operator, your favorites get the first text, tips stay 100% with the cleaner, and overflow hits the pool if they can't make it.
- Tips at approve (0% platform cut)
- Operator: preferred-first dispatch
- Turno can't match compliance + AirCover bundles
Compliance isn't a separate program. It runs inside every turnover.
When a regulation changes in your jurisdiction, STROps doesn't just send you an email. It updates your cleaner's checklist to include a verification task confirming the required sign, equipment, or posting is present.
That record is timestamped, attached to the job, and added to your compliance audit trail. Every single turnover builds your proof-of-compliance history.
Monitor nights used against your permit cap.
For jurisdictions requiring sex offender checks — guest names stored, check acknowledged, and timestamped before every check-in.
AI scans sources monthly and flags changes that affect you.
See your posture across all properties at a glance.
Free tier shows you where gaps exist — upgrade to act on them.
Share with property owners or insurance auditors
Start free. Scale when it makes sense.
Free up to 5 properties with marketplace dispatch. No credit card required. Upgrade when you want your own team, compliance tracking, or PMS integrations. Founding Operator pricing locked at $29/mo — 5 slots remaining.
Pricing intelligence: Starter sets rates manually. Operator adds pricing rules and calendar. Portfolio adds Smart Pricing analysis and proactive alerts across your properties.
Operator helps you price. Portfolio tells you when you should.
- Starter ($0) — Set base & weekend rates on each property; mirror on Airbnb. No AI comps, no pricing alerts.
- Operator — Pricing rules and calendar on each property (seasonal, day-of-week, overrides). Set base and weekend rates; no comps dashboard or proactive alerts.
- Portfolio — Smart Pricing analysis (comps & surge per property) plus STROps watches your portfolio: underpriced-property alerts, event surge recommendations, market comps, and bulk calendar apply.
Starter
Up to 2 properties. Full marketplace dispatch, automated cleaner onboarding, compliance risk alerts, and AirCover evidence bundling on every job.
- Up to 2 properties
- Marketplace cleaner dispatch
- Add your own cleaners to the marketplace pool
- Bilingual checklist + photo proof on every job
- Job photo documentation + evidence log
- No-show escalation engine
- Maintenance dispatch
- Set base & weekend rates per property (manual / iCal parity)
- Standard iCal sync
- Guest portal
- Monthly regulation updates for your jurisdiction (read-only)
- Basic inventory (10 items)
- Private cleaner module
- PMS integrations
- Compliance task tracking + TOT
- Smart Pricing analysis (Portfolio)
- Portfolio pricing alerts — STROps watches your listings (Portfolio)
Operator
Up to 10 properties — private cleaners, PMS integrations, compliance tracking, maintenance, and full pricing rules & calendar (seasonal, DOW, overrides). Smart Pricing analysis and proactive alerts are Portfolio.
- Up to 10 properties
- Private cleaners — your existing cleaners, your rates, invisible to the marketplace. STROps handles dispatch, checklists, and payouts. 5% platform fee ($6 minimum).
- Private cleaners get a 45-minute exclusive window on every job. If they don't respond, STROps marketplace fills the gap automatically. No scrambling. No missed turnovers.
- Emergency backup contacts — 3 off-platform contacts for zero-supply situations. STROps takes no commission.
- PMS integrations — Guesty, Hostaway, Hospitable, OwnerRez, Channex
- Enhanced iCal polling
- Pricing rules & calendar — seasonal, day-of-week, overrides, and manual event multipliers
- Maintenance dispatch
- Compliance tracking — ordinance monitoring, TOT/TPT filing support, safety inspections, and document vault
- Damage documentation bundler — compiles photos, checklist completion, and timestamps into a structured export for AirCover and insurance claims
- Property folio, owner statements, and TOT/TPT exports
- Inventory — unlimited items
Portfolio
Larger portfolios and PM companies. STROps proactively alerts you on pricing and compliance — plus owner portal, multi-user RBAC, and exportable health reports.
- Unlimited properties ($4/mo per additional property above 25)
- Automated compliance intelligence
- Regulation-change workflows + checklist sync
- Compliance Health Report PDF export
- Portfolio pricing intelligence — per-property Airbnb comps, underpriced-property alerts, and surge dashboard. Surfaces the gap — you set the price.
- Event surge alerts — games, concerts, holidays, and local events across your markets
- Event catalog + bulk multi-date rate apply
- Grouped-clean workflows — coordinate same-day turnovers across multiple properties
- Vendor analytics + 1099 reporting
- Multi-user RBAC (roles + permissions)
- Owner portal access for property investors
- Portfolio payout architecture: external PMS ledger (pay vendors in AppFolio/Guesty — STROps syncs net bills only; fees on monthly STROps invoice)
Quality Assurance
Verified to start. Proven to advance.
The marketplace isn't random. Every cleaner is identity-verified before their first job. From there, performance data — jobs completed, ratings, on-time arrivals — determines who gets priority and access to your properties.
New Cleaner
Identity-verified before their first job. Building their track record one turn at a time.
- Basic identity verification
- Access to standard jobs
- SMS job offers in EN/ES
- Bilingual checklist + photo flow
Active Cleaner
Proven reliability: 5+ jobs, 4.5+ rating, no late arrivals. Higher dispatch priority on your properties.
- 5+ jobs, 4.5+ rating
- No late arrivals, no disputes
- Higher dispatch priority
- Access to larger/premium jobs
Verified Pro
Background‑checked, insured, 20+ jobs, 4.8+ rating. Highest trust and dispatch priority.
- 20+ jobs, 4.8+ rating
- Background check verified
- Insurance on file
- Verified badge, highest priority
Your next claim starts with documentation.
STROps builds it automatically.
Compliance tracked. No-shows caught. Zero-supply covered. Damage documented. Cleaner dispatched. 5 founding operator slots at $29/mo.
$29/mo locked while your account stays active. Read the Founding Policy →